Overview

Faced with slowing economic growth condition such as reflected by the volatile currency and stock market; and the plunging commodities and oil prices coupled with unique events like Brexit and the rise of market
protectionism, had introduced uncertainties and business anxieties worldwide. These events have impacts on businesses and the consumers in general and as such, slowing economy negatively affect and will result in higher tendency of credit defaults. This credit collection master class is designed and developed to address growing needs and demands of professionals alike in this field who are becoming increasingly important to secure and protect companies’ bottom line. Early detection and action by professional could help to identify potential issues and challenges clients are facing and thus, organizations could better anticipate and took actions accordingly. Over this two-days’ workshop, delegates will have the opportunity to learn from a renowned expert on best practices on credit collection, negotiation techniques and tactics on dealing with vast situations including difficult clients.

Who Should Attend

This workshop is designed for professionals and executives who have stakes/roles in:

• Collections and credit control management
• Debt recovery/collections
• Accounts receivables
• Payments and settlements
• Finance
• Billing
• Credit management
• Call centre/contact centre
• Sales and marketing

Key Learning Objectives

• RECOGNISE different types of clients/ debtors and how to deal with them effectively
• LEARN & PRACTICE effective collection techniques to deal with a vast range of situations and to boost confidence to secure payments
• MEET and successfully OVERCOME clients/ debtors’ objections
• LEARN the importance of a structured phone call based on structural mapping
• IDENTIFY some of the best practices in your profession
• IMPROVE your negotiation skills
• UNDERSTAND the techniques for dealing with difficult clients/debtors
• APPLY selective tactics with minimal investment cost for maximal return

Enquiry Form