Overview

Human error is the most overlooked, underestimated and misunderstood risk factor throughout any industry, with virtually a staggering 90% of all of workplace accidents caused by human failings at some point in the system blunders. Mistakes not only lead to devastating safety outcomes lapses, they also detract from operational productivity, quality assurance and customer service. Reduce the devastating consequences frequency of human errors at Developing Error Tolerant Systems in High Risk Environments. This one day course will give you the practical skills and understanding of error tolerance that will improve organisational safety performance. You will learn how to implement practical systems that identify, manage and prevent human errors in any workplace. Human error was a factor in every major publicised accident in recent memory, including the Chernobyl nuclear disaster and Challenger Shuttle crisis. Whilst you may not work in nuclear power or for NASA, errors can still cost your company thousands in direct expenses and millions in reputational damage. This course will teach you the skills to proactively identify risky behaviour, train key staff in preventive approaches to human mistakes, cultivate a positive safety culture, perform thorough workplace investigations and implement error-tolerant systems throughout your company. From line manager to CEO, this course will give you an understanding of the cause and consequences of human error and develop practical error tolerant systems.

Who should attend

Potential attendees include:

• HR managers
• General and line managers
• Operational managers
• Environmental managers
• Change managers
• HSE managers
• HSE investigators
• OHS & injury management personnel
• Quality, risk, compliance and assurance managers
• Safety managers
• Safety and investigator personnel

Key Learning Points

• UNDERSTAND the concept of human factors, human error and error tolerance
• IDENTIFY and prevent human factors that contribute to workplace accidents
• EXECUTE effective workplace incident and accident investigations
• MITIGATE human performance limitations that lead to unsafe behaviour
• DEVELOP companywide error tolerant strategies that mitigate human error risks
• MANAGE human factors as part of an integrated safety system
• CULTIVATE and maintain a ‘fair and just culture’ throughout your organisation